Thank you for choosing Herbal State. We are committed to delivering your herbal products safely and efficiently. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 1 to 2 business days. Orders are not shipped or delivered on Sundays or local public holidays.

2. Shipping Timelines & Delivery Partners

We have partnered with top-tier courier companies who are entirely responsible for the transit and delivery of your orders. Under normal, smooth-running circumstances, you will receive your order within 3 to 5 business days after dispatch. Please note that occasional delays may occur due to weather, logistical issues, or unforeseen circumstances on the courier’s end.

3. Packaging & Handling

We ensure that all Herbal State products leave our facility in perfect condition. However, due to the realities of transit and handling by courier companies, slight differences, minor dents, or wear and tear to the external packaging may occur. Rest assured, the quality of the product inside remains fully protected.

4. Cash on Delivery (COD)

For your convenience, we offer Cash on Delivery (COD). Please note that our partnered courier companies act as authorized agents and are fully responsible for collecting the cash payment on our behalf at the exact time of delivery.

5. Order Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email or SMS containing your tracking number(s). The tracking link will become active within 24 hours.

6. Damages & Lost Packages

While the courier is responsible for the delivery process, Herbal State is here to support you. If your order arrives severely damaged or is lost in transit, please contact us immediately so we can escalate the issue with the courier company. Please save all packaging materials and damaged goods to help us process your claim efficiently.

7. Contact Us

If you have any questions regarding your shipment, our tracking process, or our policies, please contact us.