Privacy Policy

Last Updated: July 2026

Your privacy is important to Herbal State. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We collect information necessary to fulfill your orders and provide customer support, including:

  • Personal Information: Name, delivery address, phone number, and email address provided during checkout.
  • Device Information: Data collected automatically via cookies, such as IP address, browser type, and time zone.
  • Order Information: Purchase history and tracking data.

2. How We Use Your Data

We use your information for the following purposes:

  • Order Fulfillment: Processing payments, arranging shipping through our courier partners, and providing order updates.
  • Marketing & Analytics: Delivering personalized advertising and analyzing site traffic. We use tools (such as Meta Pixel and TikTok Pixel) to understand user behavior and improve our service.
  • Communication: Contacting you via WhatsApp, SMS, or email regarding your order or special updates (where consent is provided).

3. Third-Party Sharing

We do not sell your personal data. However, we share information with trusted third parties to run our business, including:

  • Courier Companies: To ensure your orders are delivered to your door.
  • Service Providers: Marketing platforms (Meta/TikTok), payment processors, and hosting services that assist in operating our website.

4. Cookies and Tracking

Our website uses cookies to improve your experience. These cookies allow us to track your interactions with our site, measure the effectiveness of our advertising campaigns, and provide targeted content. By continuing to use our site, you consent to the use of these tracking technologies.

5. Data Security

We take reasonable precautions to protect your information. However, please be aware that no method of transmission over the internet is 100% secure. We encourage you to be mindful of the information you share online.

6. Your Rights

You have the right to request access to the information we hold about you or to request that we delete your data. To exercise these rights, please contact us at the address below.

7. Changes to This Policy

We may update this policy periodically to reflect changes in our practices. The latest version will always be posted on this page with the updated date.

8. Contact Us

For questions or requests regarding your personal data, please contact us at: officialherbalstate@gmail.com.