Refund and Returns Policy

1. Overview

At Herbal State, we prioritize product safety and hygiene. Because our products are ingestible health supplements, we have a strict policy regarding returns and exchanges to ensure every customer receives sealed, authentic, and safe goods.

2. Non-Returnable Items

Due to the nature of our herbal supplements, most items are exempt from being returned. For health, safety, and hygiene reasons, we do not accept returns or offer refunds for:

• Products that have been opened, unsealed, or used.
• Products where the packaging has been compromised.
• Items where the safety seal is broken.
• “Change of mind” purchases once the order has been delivered and the package opened.

3. Damaged or Defective Items

We only replace items if they are defective or damaged during transit. If your item arrives damaged, you must contact us within 24 hours of delivery with photographic proof of the damage.

• To initiate a damage claim, email us at: officialherbalstate@gmail.com.
• We reserve the right to verify the damage before sending a replacement. We do not provide monetary refunds for shipping damage; we provide replacements only.

4. Proof of Purchase

To process any inquiry, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer without prior approval from our support team.

5. Shipping Costs

As we do not accept returns for change of mind, there is no scenario where you would need to return an item to us unless explicitly instructed by our support team for a damage verification. If we do authorize a return, shipping costs are non-refundable.

6. Late or Missing Refunds (Replacement-only basis)

In the rare event that a refund is authorized by Herbal State management:

• Once processed, a credit will automatically be applied to your original method of payment.
• If you haven’t received a refund yet, first check your bank account. Then contact your credit card company or bank, as there is often some processing time before a refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at officialherbalstate@gmail.com.

7. Sale Items

Only regular-priced items are eligible for consideration under our damaged goods policy. Sale or promotional items are final sale and cannot be replaced or refunded under any circumstances.

8. Need Help?

If you have questions regarding your order, please contact us at officialherbalstate@gmail.com. We are here to assist you with any concerns regarding product usage, tracking, or support.